GENERAL FAQS

  • What documents do I need?
To sign up you’ll need a copy of your driver’s licence with your current address or change of address sticker, your passport/birth certificate or citizenship certificate, and your driving history issued by your state road and transport authority.
  • Do I need good credit history to join Access?

We do conduct appropriate credit and background checks to ensure we are acting responsibly, so your credit history may be considered in your application. We will actively help you build a positive credit history by reporting on-time payments to relevant credit reporters.

  • How long does it take to get a vehicle?

Depending on background and credit checks, you should be behind the wheel of your new vehicle within a week.

  • Where is Access available?

At the moment we operate exclusively in Sydney. But keep an eye out for our new locations opening in QLD & VIC in 2021.

  • Am I allowed to use my Access vehicle for personal use?

Please do! The car is yours to use 24/7 predominantly for business purposes and of course incidental personal use.

  • Can my friend/partner/relative drive the vehicle?

Subject to approval, you can nominate a second driver to use the vehicle for incidental personal use, however only one driver may use the vehicle for ridesharing.

INSURANCE INFORMATION

  • Am I insured?

The insurance policy covers the liability of you and your passengers from the use of the vehicle. It also provides comprehensive vehicle cover for most day-to-day driving, including using the vehicle for business use. Most importantly this includes using the vehicle for ridesharing.

Please note: Insurance coverage is specified in your rental agreement and only valid if you adhere to the conditions which are provided to you at the time of rental. We also present an option to reduce the liability for a great price.

  • Is there any excess?

There is $2000 excess if you’re at fault in an accident. In cases where you aren’t at fault, your excess will still need to be paid to process your claim, however will be refunded to you if you did not cause the accident at all (and this is not in dispute), and provide sufficient information about the other responsible driver.

  • What happens if I’m in an accident?

There is $2000 excess if you’re at fault in an accident. In cases where you aren’t at fault, your excess will still need to be paid to process your claim, however will be refunded to you if you did not cause the accident at all (and this is not in dispute), and provide sufficient information about the other responsible driver.

ACCESS RENT FAQS

  • What are the requirements for Access Rent?

  1. You must be at least 25 years old

  2. Own a smartphone

  3. Have a current valid Australian Drivers License

  4. Have no criminal record

  5. Have a good driving record. We cannot accept the following:

  • More than three minor offences in the last three years (1-4 demerit points each, not including double demerit periods);

  • Any major offences in the last three years (5+ point offences or suspensions, not including fine defaults/double demerit periods);

  • Any drug or alcohol infractions at any time;

  • Any excessive violations or suspensions, or serious individual offences

If your driving history does not meet the requirements, you may apply for a Private Hire Vehicle Authority Card from the Government

VEHICLE INFORMATION

  • Do you take care of servicing?

As part of the weekly rental fee, we cover all your scheduled and warranty maintenance costs. We also provide you with free 24/7 roadside assistance, for things like:

  • Flat or Faulty Battery

  • Emergency Fuel

  • Locked out of car

  • Flat Tyres

  • Towing

Please note the cost of batteries, fuel, tyres, or new keys will be at your cost if supplied by roadside assist.

Additionally, all Access vehicles come with an extensive factory manufacturer’s warranty to cover the cost of most defects.

However, it’s your responsibility to cover all repairs that are not under warranty, including but not limited to punctures, panel damage, and all other non wear and tear items. If unsure, contact your Access representative.

  • What if I get a flat tyre?

Flat tyres cost are assessed on Case-by-Case basis.

  • What if there are small scratches when I return the vehicle?

We operate in accordance with the AFLA Fair Wear and Tear Guide; wear and tear that is reasonable given the age/kms on your vehicle is acceptable.

FEE AND PAYMENT INFORMATION

  • How do I pay the hire fee?

The fee is deducted by direct debit from your nominated bank account every Wednesday night for the following Monday to Sunday period.

  • What does the weekly fee cover?

In addition to the vehicle rental, the fee covers your insurance (but not excess), registration, regular servicing and maintenance.

  • If I take a rental break, do I need to pay the joining fee again?

Yes. If you have a break in your rental you will not be required to pay a joining fee once you commence driving again.

  • How do I return my vehicle and are there fees?

In order to return your vehicle you must give the relevant notice in relation to your plan, in writing to your Access representative.

We may need to charge a re-fuelling and/or cleaning fee, if the car isn’t returned with a full tank of fuel and professionally cleaned at the end of your rental period.